Terms of Service

By accessing or using the Coheart platform (“Service”) operated by Teckollab Ltd (Companies House number: 14390643), trading as “Coheart” (“we”, “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Service.

These Terms apply to all users of the Service, including organisation administrators, facilitators, and learners. Where your organisation has entered into a separate written agreement with Coheart, that agreement takes precedence over these Terms to the extent of any conflict.

Coheart is a cohort learning management platform for training providers and employers. The Service enables organisations to manage training programmes, schedule sessions, track learner outcomes, generate certificates, and produce compliance reports for funders and regulatory bodies.

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time. We will provide at least 14 days' written notice for non-emergency changes. In the event of an emergency affecting security or stability we may act without advance notice but will notify you as soon as reasonably practicable.

To use the Service, your organisation must create an account. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.

You must notify us immediately at hello@coheart.io if you suspect any unauthorised use of your account.

Accounts are per-organisation. You may not share accounts between organisations or transfer accounts without our written consent.

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Upload or transmit malware, viruses, or any harmful code.
• Harass, abuse, or harm any person, including other users of the platform.
• Attempt to gain unauthorised access to any part of the Service or its infrastructure.
• Use the Service to process data unrelated to your contracted use case.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Upload special category personal data (within the meaning of UK GDPR Article 9) other than disability and employment-status data required for ILR reporting, without our prior written consent and appropriate safeguards in place.

For serious violations — including but not limited to uploading malware, attempting to compromise our infrastructure, or processing data in a way that creates an imminent risk of harm — we reserve the right to suspend access immediately and without prior notice. For all other violations, we will give you written notice and a reasonable opportunity to remedy the breach before taking action. Suspension does not affect accrued payment obligations.

The Service and all content, features, and functionality (including but not limited to software, text, graphics, and logos) are owned by Teckollab Ltd and are protected by copyright, trade mark, and other intellectual property laws.

Your organisation retains ownership of all data and content uploaded to the Service. By uploading content, you grant Coheart a limited, non-exclusive, royalty-free licence to host, store, and transmit that content solely for the purpose of providing the Service to you. This licence terminates upon account closure, subject to our data retention obligations.

Where your organisation uploads or generates personal data relating to learners or staff within the Service, your organisation is the data controller and Coheart acts as a data processor under UK GDPR Article 28. Processing of that personal data is governed by Coheart's Data Processing Agreement (“DPA”), which forms part of your agreement with us and is available at legal@coheart.io.

Your organisation warrants that it has a lawful basis under UK GDPR to provide learner personal data to Coheart for processing, that learners have been informed of such processing in accordance with Articles 13–14, and that your organisation will comply with its own obligations as a data controller.

For more information on how Coheart handles personal data in its capacity as a data controller (e.g., for account administration and service communications), see our Privacy Policy.

Access to the Service is subject to a subscription fee as set out in your order form or as displayed on coheart.io. Fees are billed monthly or annually in advance. All fees are in GBP and exclusive of VAT unless stated otherwise.

Free trials are available for 14 days without a credit card. At the end of the trial period, continued use of the Service requires a paid subscription.

Failure to pay fees within 30 days of the due date may result in suspension of your account until payment is received. Suspension for non-payment does not extinguish the outstanding debt.

Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited or excluded under applicable law, including the Unfair Contract Terms Act 1977 and the Consumer Rights Act 2015.

Subject to the paragraph above, and to the fullest extent permitted by applicable law, Teckollab Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of profits, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.

Subject to the paragraph above, our total aggregate liability to you under or in connection with these Terms in any 12-month period shall not exceed the total fees paid by you to Coheart during that same 12-month period.

Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond that party's reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, industrial dispute, power failure, telecommunications failure, or failure of a third-party provider (including cloud infrastructure or internet service providers).

The affected party must notify the other party promptly and take reasonable steps to mitigate the impact. If a force majeure event continues for more than 30 days, either party may terminate the affected services on written notice without liability for that termination.

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before commencing formal legal proceedings, the parties agree to attempt to resolve any dispute in good faith through senior management escalation for a period of at least 30 days from written notice of the dispute.

We may update these Terms from time to time. We will notify you of material changes at least 14 days before the new Terms take effect by email or in-app notification. Continued use of the Service after that date constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at legal@coheart.io.